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Practice Manager Message

With 2018 coming to a close my aim for 2019 is stability and a better service for you. Regarding GP's I am delighted to inform you of the following long term arrangements as of Jan 7th :-

Dr Dishan Manorahan            Mon, Tues, Wed

Dr Youssef Youssef                Tues, Thurs, Fri

Dr Caterina Avellini                Mon & Fri

Dr Sarah Medhi                       Wed & Thurs

Dr Hanson and Dr Sabri are no longer with the Practice, going on to pursue other paths.

Whilst I understand frustrations arise could I ask that the receptionists are shown more courtesy than they have of late. Many times situations are out of their control and they will deal with them as best they can. Their role is a demanding, complex and responsible one made very difficult by unreasonable expectations.

Please do not call with non urgent requests before 10am and before 3pm - the phone lines are extremely busy with patients trying to book appointments . Results etc can wait until later . Also if you have a nominated chemist do call them 1st to check if your prescription is there. We have numerous unnecessary calls to reception every day when the request is already at the chemist.

The graffiti at Leatherhead was recently removed by MVDC only to be defaced again that same evening. We have informed the Police and are liaising with them & a graffiti expert. It is very sad that a community service building is targeted in this way.

More receptionists and admin staff are being recruited and trained. I appeal for your patience whilst the new staff are in training please.

It has been a turbulent year full of change and I thank you for your support. In the coming year I will endeavour to improve our prescription time, bring in more services and electronic applications to assist the clinicians in their duties.

I wish you all a very happy and healthy 2019

Mandie Hiscock

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Extended Hours Appointments

01372 738373

Do you need an appointment when the practice is closed?

Ask the receptionist for an appointment at one of the hubs in Epsom, Leatherhead or on The Downs.

You can book the appointment in advance, or if you need to see a doctor that day you can phone the above number to book an appointment.

Phone lines are open

18:00 - 21:00 weekdays

09:00 - 13:00 at weekends

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CQC

CQC report: https://www.cqc.org.uk/location/1-538664700?referer=widget3

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(Site updated 18/01/2019)
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